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Editor?s note: Action Line is a weekly mainstay from the Better Business Bureau responding consumers? questions and concerns about allowance and business issues.
Dear Action Line: we was in an collision with my ?46 Chevy and the insurance granted my selection of body emporium is to repairs. The repairs took scarcely a year since the emporium kept adage it was having difficulties getting initial parts, inclusive the dashboard.
I at last got a call that the automobile was ready and it looked excellent and we handed over the insurance examine is to repairs. They didn?t give me the aged tools back but we didn?t regard sufficient about that at the time. we gathering the automobile 10 miles to the store and satisfied we was leaking delivery liquid and the engine had a pinging noise.
In addition, when we looked with a magnifying glass, the presumably new lurch had a patched fissure where the aged lurch was shop-worn in the accident. we called the emporium and was told it wasn?t their shortcoming any more since we had sealed off on the repairs when we picked up the car.
Upon serve questioning, it turns out they hadn?t even given the automobile a assessment expostulate after the repairs were made. They keep adage they have no serve shortcoming since we sealed the let go papers. Is there anything we can do?
Dear Reader:
The first thing to do is examine whatever documentation you signed. Do they pledge the tools and labor? Is there any guaranty on their work? Your repair bill should be itemized so you can infer what repairs they claimed were done.
Just as broad advice, if you wish the aged tools back when any repair is done, you contingency inquire for them before any work is started. The emporium is compulsory by law to lapse the tools usually if you have requested them before the work is done. Ensure presentation about extra expenses by having the service executive write a solicit on the bottom of the repair order. Give phone figures where you may be reached. Before you leave the vehicle, be certain you comprehend all emporium policies concerning labor rates, guarantees and adequate methods of payment.
Try essay the owners of the vehicle repair shop, itemizing the problems that still exist and were ostensible to have been remedied.
If you do not obtain any satisfaction, you should forewarn your insurance firm about the incident and the repairs they paid for that were not accurately done. If they concluded to pay for a new dashboard, for example, and the emporium merely remade and transposed the shop-worn one, we would regard the insurance firm would be concerned.
You can meeting the Bureau of Automotive Repair online at www.autorepair.ca.gov or by mission the local office at 335-7400 to record a claim.
You can moreover record a censure with the BBB at www.cencal.bbb.org or 322-2077.
My most appropriate recommendation is to do all three.
? Vickie Sanders is helper director of business services is to Better Business Bureau portion Central California. Send your consumer concerns, questions and problems to Action Line at the Better Business Bureau, 1601 H St., Suite 101, Bakersfield, CA 93301 or vickie@bbbcencal.org .
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